FAQ

Frequently asked questions

Everything agencies ask before reselling Citeable audits under their own brand.

What is AI search visibility — and why does it matter?
More buyers now ask ChatGPT, Perplexity, Gemini and Google's AI Overviews for recommendations instead of scrolling search results. If those engines don't name a business, its customers never even hear about it. Citeable measures exactly where a business stands in those AI answers — and what to do about it.
Who is Citeable for?
Marketing, SEO and digital agencies. You run audits under your own brand and resell them to your clients — adding an AI-search service line without hiring a specialist or building anything.
What's in an audit?
A white-label PDF: an overall AI-visibility score, the invisible-competitor gap (who AI recommends instead), share-of-voice vs competitors, the exact third-party pages AI cites with a concrete action for each, a prioritized fix roadmap, and an honest “what we won't recommend” list. Your logo on it; Citeable nowhere.
Which AI engines do you measure?
All four that matter: ChatGPT, Perplexity, Gemini and Google AI Overviews.
Is it really white-label?
Yes. Your logo, colors and contact appear on every report. Citeable never appears. The client relationship is entirely yours.
How accurate is it? My client might ask AI and see different names.
They might — and that's the point. AI answers vary by user, location and session, so any single check is just a snapshot. Citeable samples each question many times across engines and reports the statistical distribution with confidence intervals — far more reliable than asking once. We're upfront about this in every report, which is exactly what makes it defensible when a smart client pushes back.
How do credits work? Do they expire?
1 credit = 1 full audit. Buy a single audit or a discounted pack. Credits never expire — use them whenever you like.
How should I price audits to my clients?
Most agencies bill a standalone audit, or use it to open a monthly GEO/SEO retainer (typically $1,000–5,000/mo). The report does the selling — it shows the client they're invisible and that there's work to be done.
What if an audit fails or times out?
The credit is automatically returned to your balance. You're only ever charged for completed audits.
Is my data and my client's data safe?
We use the business details you enter only to run the audit, sharing the minimum necessary with our processors (the AI engines, payment and email providers). We don't sell your data. See our Privacy Policy.
How long does an audit take?
A full audit runs many samples across four engines, so it processes in the background and the report is delivered when ready — usually within minutes. The free checker returns a quick taste in about a minute.
Do you offer refunds?
No — because Citeable delivers private trade data, census maps and prospecting intelligence the moment you subscribe, all sales are final. You keep full access for the period you paid for, and you can cancel anytime from the billing portal to stop the next renewal.

Ready to start?

Scan a business free, or grab credits and resell under your brand.